Terms & Conditions Cancellation Policy Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed. To cancel your booking you can advise us by sending an email to and inserting the word ‘Cancel’ in the subject line. The email must include the following details: PACKAGE TOUR, SIGHTSEEING & TRANSFER CANCELLATION
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice) HOTEL CANCELLATION Normal Season Period : May 1 – October 31 for All Thailand Destination
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice) High Season Period : January 16 – April 30 & November 1 – December 14 for All Destination
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice) Peak Season Period : December 15 – January 15 + Long Holiday for All Destination
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice) |
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REFUND Please note that refunds will be made in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 14 – 21 working days for the proceeds to arrive in your account. |
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AMEND BOOKING – All amendments must be made through our office not less than 7 business days prior to check-in/arrival/service date (in case of emergency, please contact our reservation directly.) |